Business Process Outsourcing Management System

AbstractA BPO is an atomic number 18a where several node service interpreter (CSR) agents are located to man a bank of telephones and computer terminals. These agents are speci every last(predicate)y trained on telephone etiquette, the type of customer queries, that may arise and on how to respond to these queries in a quick and expeditious manner.A BPO can also equipped with an automatic call handling ashes like an Interactive Voice Response transcription (IVR) so that all routine, repetitive queries. BPO has tremendous impact on business. BPO for selling goods and services, as intumesce as call centers for providing customer care, is going to become a old(prenominal) part of the business of virtually every person. BPO also pioneered the developed of self-service via the telephone, using interactive voice response applied science. It is providing a richer and friendlier environment for self-service transactions than the tone telephone can be answered by the system without t he customer having to speak to a customer associate.IntroductionThe purpose of this project was the BPO counsel system for information about the customer need from inside and outback(a) world. BPO is typically categorized into back office outsourcing-which includes internal business functions such(prenominal) as human resources or finance and accounting, and front office outsouring-which includes customer related services such as contact center services.BPO that is undertake outside a companys country is called offshore outsourcing.BPO that is promise to a companys neighbouring country is called nearshore outsourcing.Given the proximity of BPO to the information technology industry.USE CASE drawSEQUENCE DIAGRAMCOLLABORATION DIAGRAM curriculum DIAGRAMREAL TIME PROCESS DIAGRAM COMPONENT DIAGRAM